On behalf of the CMN Events team, thank you for purchasing an Anuel AA VIP Experience package! We are thrilled you have decided to join us; get ready for an experience unlike any other! Next, you will receive an email from vipguestservices@cmnevents.com the week of the show with instructions on how to redeem all elements of your VIP Experience Package. If you purchased this package less than two (2) weeks prior to the show, you will receive an informational email 24 hours prior to the show with the details about the VIP Experience Package. Please be sure to check your email at least 24 hours prior to the show to ensure you have the most up to date information.   VIP Experience Packages are non-transferable and non-exchangeable. To redeem all elements of your VIP order (other than tickets) you must present your ID and VIP Card sent to you via email (the email used to purchase the VIP experience).   If you have questions or require accessibility accommodations regarding your VIP Experience Package purchase, please reach out to our Guest Services team via email - vipguestservices@cmnevents.com. If you have any questions regarding your ticket purchase, please contact Ticketmaster Fan Support – vip.tickets@ticketmaster.com.   ** CMN Events reserves the right to cancel, suspend, or amend your package for any reason at any time at its discretion. ** Please note this offer is not valid for tickets purchased via resale platforms, such as Fan to Fan resale websites. **You may be required to sign a waiver & release of liability and/or any other reasonably required documents. The VIP Experience Package is NON-TRANSFERABLE. All sales are final. CANNOT BE RESOLD. Subject to venue restrictions and limitations. ** Use of personal cellphones or cameras is prohibited during the Pre-show Backstage Tour and Photo Opportunity at the Front of the Main Stage. Non-compliance may result in suspension from the activity or cancellation of professional photos. CMN Events reserves the right to enforce this at its discretion. ** By participating in the VIP Experience, you consent to your image being captured and potentially uploaded to a public website. ** You acknowledge and agree that you may appear in promotional content related to the show. ** VIP merchandise must be collected at the venue on the day of the event. Any unclaimed merchandise will be considered forfeited without compensation or recourse.  ** By participating in the VIP Experience, you hereby waive, release, and discharge CMN Events and its affiliates, partners, employees, and agents from any and all liability, claims, demands, actions, or causes of action, known or unknown, arising out of or related to your participation in the VIP Experience. This waiver and release extend to any personal injury, damage, or loss, and you acknowledge that this release of liability is made voluntarily as a condition of participating in the VIP Experience. If you have any questions regarding the ticket portion of your purchase or have not received your confirmation email, please email vip.tickets@ticketmaster.com or call 877-4-VIPTKT (877-484-7858). Please note this offer is not valid if this ticket was purchased via Fan to Fan Resale.