Buyers will receive an email approximately three days prior to the show date with VIP details, sent to the address submitted at time of purchase. One More Time VIP, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer. All packages and package contents are non-transferable; no refunds or exchanges; all sales are final. Package elements are subject to change. VIP merchandise items will be distributed at the show.  If you have any questions regarding your VIP package elements, please contact info@onemoretimevip.com. Fans may also contact Ticketmaster Fan Support via My Account or email at vip.tickets@ticketmaster.com regarding the purchase.