Buyers will receive an email approximately three days prior to the show date with VIP details, sent to the address submitted at time of purchase. One More Time VIP, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer. All packages and package contents are non-transferable and not valid if purchased through fan-to-fan resale; no refunds or exchanges; all sales are final. Package elements are subject to change. VIP merchandise items will be distributed at the show. Please check your junk folder for emails from info@onemoretimevip.com or contact info@onemoretimevip.com for assistance. Fans may also contact Ticketmaster Fan Support via My Account or email at vip.tickets@ticketmaster.com regarding the purchase.