Package details are subject to change without notice at any time. NO REFUNDS or EXCHANGES; all sales are final. All package elements will be rendered invalid if resold. Granted reserves the right to cancel your package for any reason. The information and name listed at checkout will be the name on file with your VIP package. No name changes will be permitted under any circumstances. You must bring a valid photo ID matching the purchaser's name on the order. VIP details will be sent to the email address listed at purchase approximately 2-3 days prior to the event. If you have any questions or cannot locate your VIP details email please reach out to support@granted.co immediately. It is the purchaser's responsibility to collect VIP package items onsite. If you have any questions regarding your VIP package order, please email our customer service team at support@granted.co This offer is non-transferable and not valid if purchased through fan-to-fan resale. If you have questions regarding your purchase, contact the VIP provider, or Ticketmaster Fan Support via My Account or email at vip.tickets@ticketmaster.com.