There is NO artist interaction with this package. NO NAME CHANGES will be permitted under any circumstances; NO REFUNDS or EXCHANGES; all sales are final. You will receive an email from PTVVIP@bravado.com 2-3 days prior to the performance date with day of show instructions. Any merchandise included is distributed day of show. No items are sent in the mail prior to the event. For questions related to your purchase please contact PTVVIP@bravado.com For ticket & ordering related questions email vip.tickets@ticketmaster.com or call 877-4-VIPTKT (877-484-7858). Please note this offer is not valid for tickets purchased via TM+. By participating in any event with Pierce The Veil , you hereby agree that your name, photographic and/or video image, and voice may be used in any media, whether now known or hereafter invented, throughout the world for any purpose whatsoever. RELEASE: You release, and agree to indemnify and hold harmless, Pierce The Veil and its respective members, officers, directors, employees, and agents (the “Released Parties”) from and against all claims (known and unknown), liabilities, injuries, death, loss and/or damages of any kind arising from your participation in the VIP Package or the acceptance, possession or use or misuse of the package or any related prizes. You assume all risks associated with the VIP Package or use or misuse of any related prizes, and you agree that the Released Parties will not be responsible or liable for any injury, harm, death, damages, costs, or expenses.