Within approximately (14) days of purchase you will receive an email from OneLive with further details regarding your package fulfillment and requesting your T-shirt size. Merchandise is shipped to you the week of the show and may arrive shortly before or after your show date. Voucher code is emailed the week of the show. Merchandise subject to change. For questions related to your Premium Ticket & Merch package, email: VIP@OneLive.com or call (877) 717-5816. VIP Packages are non-transferable. This offer is not valid if tickets are purchased through fan-to-fan resale. If you have any questions regarding your ticket purchase, contact Fan Support at 877-4-VIPTKT (877-484-7858) or email us at vip.tickets@ticketmaster.com.