All VIP package purchasers will be contacted via e-mail a few days prior to the event date with additional program details. If you do not receive an e-mail, please contact: ZacBrownBandVIP@messinatouring.com All sales are final There are no refunds or exchanges under any circumstances. The venue, artist, package provider, and promoter reserve the right to terminate this agreement with or without cause, and without penalty. All packages and package contents are non-transferable; some exceptions may apply. All VIP merchandise will be distributed at the show; some exceptions may apply. VIP merchandise is not required for venue entry. Package purchases are restricted to U.S. & Canadian addresses only. All VIP programs and times may vary market-by-market and are subject to modification at any time for any reason. Priority Check-In & VIP Entrance may not be available in all markets due to restrictions. Information provided at the time of purchase (name, address, e-mail, etc.) is the same information that will be utilized for individual contact requirements as applicable. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. Commemorative VIP laminates are for commemorative purposes only. The Commemorative laminate does not gain or authorize access into the venue, VIP or any backstage areas. If you have any questions regarding your ticket purchase, email us at vip.tickets@ticketmaster.com or call 877-4-VIPTKT (877-484-7858). This offer is not valid if this ticket was purchased via Fan to Fan Resale.